Terms of Service
1. Service Agreement
By engaging our services, you agree to these terms and conditions. Our services include locksmith solutions for residential, commercial, and automotive needs.
2. Service Availability
We provide same-day service during regular business hours. Response times may vary based on service demand and location. Priority service is available for emergency situations.
3. Pricing and Payment
- Service fees are provided upfront before work begins
- Additional charges may apply for complex jobs
- Payment is due upon completion of service
- We accept major credit cards, cash, and mobile payments
4. Warranty and Guarantees
Our work is backed by a 90-day warranty on parts and labor. This warranty covers defects in materials and workmanship under normal use.
The warranty does not cover:
- Damage from misuse or abuse
- Normal wear and tear
- Unauthorized modifications
- Acts of nature
5. Customer Responsibilities
- Provide accurate service location information
- Ensure proper property access
- Present valid identification and proof of ownership
- Disclose any existing damage or issues
6. Liability
We maintain comprehensive insurance coverage for your protection. However, we are not liable for indirect or consequential damages arising from our services.
7. Cancellation Policy
Please provide at least 2 hours notice for service cancellation. A fee may apply for late cancellations or no-shows.
8. Contact Information
For questions or concerns about these terms, please contact us at:
SecureLock
123 Security Ave
Annapolis, MD 21401
Phone: (410) 849-6069